In addition to refund rights available under applicable laws, if you purchased our book directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:
- you contact us within 30 days after your initial purchase and you have followed our program (i) at least during 7 consecutive days within the first 30 days after the purchase; and you are able to demonstrate that you have followed the program pursuant to the requirements stated below in Section “How to demonstrate that you have followed the program”
We will review your case and notify you (by email or otherwise) whether your application is approved.
HOW TO DEMONSTRATE THAT YOU HAVE FOLLOWED THE PROGRAMYou can demonstrate that you have followed the program by fulfilling the following simple condition:
- you provide a video of a training according to our program where your dog doesn't obey your commands proving that you have finished at least 7 days from our plan
IMPORTANT STATEMENT
Please note that only fulfillment of all the above requirements allows you to receive a full Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:
- Personal reasons (you don’t like the product, it did not meet your expectations etc.);
- Financial reasons (you did not expect that you will be charged, that the subscription will automatically renew, or that the services are paid etc.).
We value any feedback and do everything to make our customers happy with our products and services. However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.
Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law. In addition, certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion.
A refund can usually be claimed only during the 30 days after your initial purchase. After this period, we will not be able to provide you with a refund.
Note for residents of certain US states. If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible for a refund, unless the digital content is defective.
